POS - Service Disruption

Incident Report for Unzer

Resolved

Dear customer,

The external service disruption affecting Point of Sales Terminals (68xxx, 88xxx) has now been resolved and the service is again operating inside the normal performance parameters.

With kind regards,

Your Unzer team

Posted Nov 14, 2023 - 16:54 CET

Identified

Dear customer,

The root cause has been identified as external to our Processing Platform. Our support teams are in close collaboration with the external provider and waiting for a fast resolution.

We apologise for any inconvenience. Thank you for your understanding.

With kind regards,

Your Unzer team

Posted Nov 14, 2023 - 12:57 CET

This incident affected: Payment Terminal (TID 68xxx, 88xxx).