Service Disruption Affecting Payment Processing

Incident Report for Unzer

Resolved

On Thursday 24.04.2025, between 11:17 - 11:38, we experienced a partial unexpected service disruption that affected payment processing for some of our customers. This disruption was caused by a service malfunction, which prevented the system from normal operations.

Impact: During this time period, customers may have faced difficulties in processing payments, leading to rejected error message.

Resolution: Our technical team identified the root cause and implemented immediate corrective measures by restoring full service functionality.

Posted Apr 24, 2025 - 12:28 CEST

This incident affected: Unzer Processing (Credit Card), API Gateways (Unzer API - Production), and Unzer Austria (mPAY24) (Credit Card Acquirer - Unzer).