Acquirers - Mastercard clearing delay
Incident Report for Unzer
Dear customers,

We are pleased to inform you that the issue has been resolved. Preventive measures are being implemented from our partners to reduce the risk of similar issues happening in the future.

Quality and reliability are central aspects of our service delivery. If you require further information or support, please feel free to contact our Tech Experts Team ( via email. Our team of specialists will contact you.

With kind regards,

Your Unzer team
Posted Sep 18, 2023 - 10:20 CEST
One of our acquiring partners has identified an anomaly affecting Mastercard transactions within the timeframe of 09.08.2023 19:00 to 10.08.2023 19:00. Notably, this matter does not impose any notable impact from a merchant's standpoint. The issue primarily pertains to a delay in the processing of clearing transactions on cardholders' accounts.

Our acquiring partner, in collaboration with Mastercard, is actively addressing and resolving this matter. It's important to highlight that this update serves purely for informational purposes.

As more information becomes available, we are committed to keeping you informed in a timely manner.
Posted Aug 18, 2023 - 18:34 CEST
This incident affected: Unzer Processing (Credit Card, Alternative Payment Methods, Unzer PayLater) and API Gateways (Unzer API - Production).