We are pleased to inform you that the issue has been resolved from our external provider. The affected service is now functioning properly again.
Quality and reliability are central aspects of our service delivery. If you require further information or support, please feel free to contact our Tech Experts Team (support@unzer.com) via email. Our team of specialists will contact you.
Posted Nov 05, 2024 - 11:32 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 05, 2024 - 09:56 CET
Identified
We are currently experiencing partial disruption with Credit Card service due to our external provider. Some users may encounter difficulties when attempting to complete transactions. Our external provider has confirmed the outage, and our engineering team is close collaboration with the external provider and are awaiting their finding and resolution steps.
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Aufgrund einer technischen Störung bei einem unserer externen Partner, kann es teilweise zu Abbrüchen der Kreditkartenzahlungen kommen. Diese Beeinträchtigung wurde durch den Partner bestätigt. Die Ursache wird schnellstmöglich behoben.
Posted Nov 05, 2024 - 08:23 CET
This incident affected: Unzer Processing (Credit Card), Payment Terminal (TID 68xxx, 88xxx), and Unzer Austria (mPAY24) (Credit Card Acquirer - SIX / Payone).