Support ticket intake unavailable due to Microsoft outage

Incident Report for Unzer

Resolved

The Microsoft outage affecting our support ticket intake has been resolved. Our mailboxes have been reconnected, and incoming requests are now appearing correctly in our ticketing system.

If you tried to reach us during the disruption and haven’t received a response, please resubmit your request so we can pick it up promptly. Thank you for your patience and understanding.

Posted Nov 13, 2026 - 19:24 CET

Identified

Due to an ongoing Microsoft outage (https://status.cloud.microsoft/), we are currently unable to receive support tickets via email/our ticket channel. Tickets submitted during this time may not reach us.

Merchants are advised to call our support hotline for any high-priority issue. We are monitoring the situation and will provide an update as soon as ticket intake is restored.

Posted Nov 13, 2026 - 09:53 CET

This incident affected: Support (Ticketing).