Service Disruption Affecting Tillhub API

Incident Report for Unzer

Resolved

This incident has been resolved.

Posted May 12, 2025 - 16:42 CEST

Monitoring

On Friday 09.05.2025, between 11:50 - 13:49, we experienced a partial unexpected service disruption that affected Tillhub API for some of our customers. This disruption was caused by a service malfunction, which prevented the system from normal operations.

Impact: During this time period, customers may have faced difficulties with device registration, data management from POS, as well as issuing new licences.

Resolution: Our technical team identified the root cause and implemented immediate corrective measures by restoring full service functionality.

Posted May 09, 2025 - 14:27 CEST

This incident affected: API Gateways (Tillhub API - Production).