All Systems Operational

Uptime over the past 90 days. View historical uptime.
Unzer Processing Operational
90 days ago
99.99 % uptime
Today
Credit Card Operational
90 days ago
100.0 % uptime
Today
Alternative Payment Methods Operational
90 days ago
99.98 % uptime
Today
Unzer PayLater Operational
90 days ago
100.0 % uptime
Today
Acquirers Operational
90 days ago
100.0 % uptime
Today
Unzer Austria (mPAY24) Operational
90 days ago
99.99 % uptime
Today
Platform - SOAP Endpoint v15 Operational
90 days ago
100.0 % uptime
Today
Platform - HTTP ETPv5 Endpoint Operational
90 days ago
100.0 % uptime
Today
Platform - Merchant Interface Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Unzer Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - SIX / Payone Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Card Complete Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Hobex Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Concardis / NETS Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Amex Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Diners Operational
90 days ago
100.0 % uptime
Today
APM - Paysafecard Operational
90 days ago
100.0 % uptime
Today
APM - EPS Operational
90 days ago
99.98 % uptime
Today
APM - Sofort Operational
90 days ago
100.0 % uptime
Today
APM - Giropay Operational
90 days ago
100.0 % uptime
Today
APM - Direct Debit Operational
90 days ago
100.0 % uptime
Today
APM - Invoice Operational
90 days ago
100.0 % uptime
Today
APM - PayPal Operational
90 days ago
100.0 % uptime
Today
Payment Terminal Operational
90 days ago
99.98 % uptime
Today
TID 40xxx, 61xxx, 71xxx Operational
90 days ago
100.0 % uptime
Today
TID 68xxx, 88xxx Operational
90 days ago
99.91 % uptime
Today
TID 79xxx Operational
90 days ago
100.0 % uptime
Today
TID 52xxx Operational
90 days ago
100.0 % uptime
Today
TID 65xxx Operational
90 days ago
100.0 % uptime
Today
TID 69xxx Operational
90 days ago
100.0 % uptime
Today
TID 54xxx Operational
90 days ago
100.0 % uptime
Today
API Gateways Operational
90 days ago
99.99 % uptime
Today
Unzer API - Production Operational
90 days ago
100.0 % uptime
Today
Unzer API - Sandbox Operational
90 days ago
99.98 % uptime
Today
Tillhub API - Production Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Settlement / Payout Operational
90 days ago
100.0 % uptime
Today
Online Portals Operational
90 days ago
99.97 % uptime
Today
Unzer Insights - Production Operational
90 days ago
100.0 % uptime
Today
Unzer Insights - Sandbox Operational
90 days ago
100.0 % uptime
Today
PayLater Customer Portal - Production Operational
90 days ago
100.0 % uptime
Today
PayLater Customer Portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
PayLater Merchant Portal - Production Operational
90 days ago
99.85 % uptime
Today
PayLater Merchant Portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
Tillhub Dashboard - Production Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Unzer Docs Operational
90 days ago
100.0 % uptime
Today
Unzer Help Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Ticketing Operational
90 days ago
100.0 % uptime
Today
Hotline Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025
Unzer Insights - Transactions display delay
Resolved - This incident has been resolved.
Apr 2, 16:25 CEST
Update - We are continuing to work on a fix for this issue.
Apr 2, 16:23 CEST
Identified - Please be advised that the Unzer Insights Portal is currently experiencing disruptions, resulting in a delay in displaying transactions. The issue has been identified, and our teams are working on this matter with high priority to restore the service to regular operation as soon as possible. Please note that this will not affect your shop’s transaction processing.
Apr 2, 15:04 CEST
Apr 1, 2025
Unzer Insights - Orders display delay
Resolved - This incident has been resolved.
Apr 1, 19:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 17:29 CEST
Identified - Please be informed that the Unzer Insights Portal is currently experiencing some disruption affecting merchants dashboard as there is a delay on orders display. Our teams are working on this matter with high priority to restore the service to normal operation as soon as possible. Please note that this will not affect your shop’s transaction processing.
Apr 1, 14:40 CEST
Mar 31, 2025
Scheduled Maintenance - Production API
Completed - The scheduled maintenance has been completed.
Mar 31, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:00 CEST
Scheduled - We will carry out a schedule maintenance on our API. Please find below more details:

Start time: Monday 31.03.2025 05:00 CEST
End time: Monday 31.03.2025 06:00 CEST
Service affected: Credit Card processing with 3DS
Actions required: No
Expected impact: There might be a slight processing disruption of 1-3 minutes during the activity affecting the eCom service
Mar 26, 09:24 CET
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
PayLater Merchant Portal - Service Disruption
Resolved - We are pleased to inform you that the issue has been resolved. PayLater Merchant Portal is now functioning properly again.

Quality and reliability are central aspects of our service delivery. If you require further information or support, please feel free to contact our Tech Experts Team (support@unzer.com) via email. Our team of specialist will contact you.
Mar 24, 12:00 CET
Investigating - Please be informed that the PayLater Merchant Portal is currently experiencing some disruption. Our teams are working on this matter with high priority to restore the service to normal operation as soon as possible. Please note that this will not affect your shop’s transaction processing.
Mar 24, 08:51 CET
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
GiroCard failure due to "SIX/Payone" issue
Resolved - This incident has been resolved.
Mar 20, 12:50 CET
Identified - Sehr geehrter Händler,

wir möchten Sie darüber informieren, dass es derzeitig eine Störung bei einem externen Partner gibt und somit Girokarten über das Acquiring der "SIX/Payone" nicht abgewickelt werden können. Dies betrifft Kartelesegeräte beginnend mit der Terminal ID: 68xxx. Unsere Partner arbeiten mit Hochdruck an der Behebung des Fehlers, ein Neustart ist nicht notwendig.
Diese Seite wird aktualisiert, sobald uns weitere Informationen vorliegen.

Wir danken Ihnen für Ihre Geduld und Ihr Verständnis.

Mit freundlichen Grüßen,
Ihr Unzer-Team

################################################################################

Dear customer,

please be informed that there is currently an external fault and therefore Giro cards from the acquiring of “SIX/Payone” cannot be processed for card readers starting with terminal ID: 68xxx. Our Partner is working at high priority to rectify the error, a restart is not necessary.
This page will be updated as soon as we have more information from the external provider.

Thank you for your patience and understanding.

With kind regards,
Your Unzer team
Mar 20, 10:55 CET
Scheduled maintenance - SIX connectivity disruption
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 CET
Scheduled - Please be advised that there will be a scheduled maintenance affecting SIX acquirer connectivity on March 20th, from 03:00 to 04:00. During the maintenance window, traffic to SIX may be temporarily affected.

Please find more details below:
Start time: Thursday 20.03.2025 03:00 CET
End time: Thursday 20.03.2025 04:00 CET
Service affected: Production API (Credit Card processing via SIX)
Actions required: No
Expected impact: There might be a temporary traffic disruption towards SIX during the activity
Mar 18, 10:20 CET
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