Unzer Insights - Transactions display delay
Update - The issue is caused by an outage affecting an external partner. Our teams are actively monitoring the situation, and we are awaiting the provider’s findings and resolution.

Please note that this issue does not affect your shop’s transaction processing.
May 14, 2026 - 09:50 CEST
Identified - Dear Unzer Insights user,

Please be informed that the Unzer Insights Portal is currently experiencing a disruption affecting delays in transaction display.

The issue has been identified, and our teams are working on it with high priority to restore normal service as soon as possible.

Please note that this issue does not affect your shop’s transaction processing.

We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding.
May 14, 2026 - 09:07 CEST
Uptime over the past 90 days. View historical uptime.
Unzer Processing Operational
90 days ago
100.0 % uptime
Today
Credit Card Operational
90 days ago
100.0 % uptime
Today
Alternative Payment Methods Operational
90 days ago
100.0 % uptime
Today
Unzer PayLater Operational
90 days ago
100.0 % uptime
Today
Tillhub Platform Operational
90 days ago
99.93 % uptime
Today
API - Production Operational
90 days ago
99.93 % uptime
Today
Dashboard Application - Production Operational
90 days ago
99.93 % uptime
Today
Webhooks Production Operational
90 days ago
99.93 % uptime
Today
Acquirers Operational
90 days ago
100.0 % uptime
Today
Unzer Austria (mPAY24) Operational
90 days ago
100.0 % uptime
Today
Platform - SOAP Endpoint v15 Operational
90 days ago
100.0 % uptime
Today
Platform - HTTP ETPv5 Endpoint Operational
90 days ago
100.0 % uptime
Today
Platform - Merchant Interface Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Unzer Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - SIX / Payone Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Card Complete Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Hobex Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Concardis / NETS Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Amex Operational
90 days ago
100.0 % uptime
Today
Credit Card Acquirer - Diners Operational
90 days ago
100.0 % uptime
Today
APM - Paysafecard Operational
90 days ago
100.0 % uptime
Today
APM - EPS Operational
90 days ago
100.0 % uptime
Today
APM - Sofort Operational
90 days ago
100.0 % uptime
Today
APM - Giropay Operational
90 days ago
100.0 % uptime
Today
APM - Direct Debit Operational
90 days ago
100.0 % uptime
Today
APM - Invoice Operational
90 days ago
100.0 % uptime
Today
APM - PayPal Operational
90 days ago
100.0 % uptime
Today
Payment Terminal Operational
90 days ago
99.99 % uptime
Today
TID 40xxx, 61xxx, 71xxx Operational
90 days ago
100.0 % uptime
Today
TID 68xxx, 88xxx Operational
90 days ago
99.97 % uptime
Today
TID 79xxx Operational
90 days ago
100.0 % uptime
Today
TID 52xxx Operational
90 days ago
100.0 % uptime
Today
TID 65xxx Operational
90 days ago
100.0 % uptime
Today
TID 69xxx Operational
90 days ago
100.0 % uptime
Today
TID 54xxx Operational
90 days ago
100.0 % uptime
Today
API Gateways Operational
90 days ago
100.0 % uptime
Today
Unzer API - Production Operational
90 days ago
100.0 % uptime
Today
Unzer API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Settlement / Payout Operational
90 days ago
100.0 % uptime
Today
Online Portals Degraded Performance
90 days ago
100.0 % uptime
Today
Unzer Insights - Production Degraded Performance
90 days ago
100.0 % uptime
Today
Unzer Insights - Sandbox Degraded Performance
90 days ago
100.0 % uptime
Today
PayLater Customer Portal - Production Operational
90 days ago
100.0 % uptime
Today
PayLater Customer Portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
PayLater Merchant Portal - Production Operational
90 days ago
100.0 % uptime
Today
PayLater Merchant Portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Unzer Docs Operational
90 days ago
100.0 % uptime
Today
Unzer Help Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Ticketing Operational
90 days ago
100.0 % uptime
Today
Hotline Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Production BNPL Databases Update May 22, 2026 04:00-04:30 CEST

We will carry out a schedule maintenance on our BNPL database systems. Please find below more details:

Start Date/Time: Friday, 22 May 2026, 04:00 CEST
End Date/Time: Friday, 22 May 2026, 04:30 CEST

Service affected: The maintenance affects the BNPL production database due to required OS-level patching enforced by AWS. Potentially affected services/applications include:
- Transaction processing app (payment-rest)
- Consumer Portal
- Merchant Portal

Actions required: No

Expected impact: Merchants may experience temporary disruption to transaction processing during the maintenance window.
Posted on May 13, 2026 - 13:23 CEST
May 14, 2026

Unresolved incident: Unzer Insights - Transactions display delay.

May 13, 2026

No incidents reported.

May 12, 2026
Insights - BNPL transactions display delay
Resolved - This incident has been resolved
May 12, 15:49 CEST
Update - We are continuing to work on a fix for this issue.
May 12, 14:33 CEST
Identified - An issue has been identified affecting the Insights Portal. Specifically, delays in displaying BNPL transactions has been observed.
Our teams have identified the issue and are working with high priority to restore normal service as quickly as possible.

Please note that this does not affect your shop’s transaction processing.

The next update will be provided once transactions are displayed normally again.
May 12, 14:29 CEST
May 11, 2026
API - Sandbox: Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 CEST
Scheduled - Please be informed that we will perform a scheduled maintenance on Monday, 11.05.2026, from 09:00 until approximately 12:00, with a maximum of 5-10 minutes of service degradation during the activity time frame.

Services affected: Sandbox (Payment testing and Unzer Insights transactions display)
Actions required: No
Expected impact: Connectivity to the Sandbox API and the transactions displayed on the Unzer Insights Portal
May 7, 13:00 CEST
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Service Disruption Affecting Tillhub API
Resolved - We are pleased to inform you that the issue has been resolved. The affected service is now functioning properly again.
Quality and reliability are central aspects of our service delivery. If you require further information or support, please feel free to contact our Support Team (support@unzer.com) via email. Our team of specialists will contact you.
May 7, 14:58 CEST
Update - We are continuing to monitor for any further issues.
May 7, 14:21 CEST
Monitoring - Due to the issue affecting Tillhub systems, changes were implemented to stabilize the platform and restore functionality.

Merchants will experience temporary delays in:
- Transactions display in Dashboard (home page, transaction reports)
- Receiving transaction data on the systems connected through Tillhub Webhooks or with GCP pub/sub system directly

No merchant data is lost during this time as transaction processing is working normally.

Our teams are actively monitoring the system to ensure full data consistency and restoration of normal operations.
May 7, 14:20 CEST
Update - The disruption affecting our Tillhub platform is still ongoing. We have observed improvements, and our engineers are still actively working towards a permanent solution.
The following services are currently affected:
- Reservations
- Vouchers
- The ability to update or create products, customers, carts, vouchers, or prices
May 7, 13:24 CEST
Identified - Please be informed that we are currently experiencing a service disruption affecting the Tillhub API. The root cause has already been identified, and our technical teams are actively working to restore all services as quickly as possible. We will provide further updates as soon as more information becomes available.
May 7, 12:32 CEST
eps - Service Disruption
Resolved - This incident has been resolved.
May 7, 13:21 CEST
Monitoring - Please be informed that an external issue affected the EPS payment method between 07.05.2026 11:50 and 07.05.2026 12:22.
The issue has been resolved, and we are continuing to monitor the situation.
May 7, 12:57 CEST
May 6, 2026
Scheduled Maintenance - Portals DB Update
Completed - The scheduled maintenance has been completed.
May 6, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 CEST
Scheduled - We will perform planned maintenance on 6 May from 20:00 to 20:30 CEST.

Expected interruption: 5–20 minutes

Affected services:
UnzerOne Dashboard, Unzer Selfonboarding

Impact:
During the maintenance window, services may be temporarily unavailable or experience brief interruptions.
Apr 30, 17:22 CEST
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Merchant Portal - BNPL transactions display delay
Resolved - The delay in displaying BNPL transactions in the Merchant Portal has been resolved. All transactions are now visible as expected.
Apr 30, 13:25 CEST
Identified - An issue has been identified affecting the BNPL Merchant Portal. Specifically, delays in displaying BNPL transactions has been observed.
Our teams have identified the issue and are working with high priority to restore normal service as quickly as possible.

Please note that this does not affect your shop’s transaction processing.

The next update will be provided once transactions are displayed normally again.
Apr 30, 12:20 CEST
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